Tour and Travel Management Software
Tour and Travel Management Software by Envision Infotech
Envision Infotech offers a comprehensive Tour and Travel Management Software designed to streamline operations, enhance customer experiences, and optimize resource management for travel agencies. Our software provides a suite of powerful tools to manage bookings, itineraries, customer relationships, and financial transactions efficiently.
Key Features:
1. Booking Management:
Real-time Booking Engine: Seamless booking for flights, hotels, car rentals, and tour packages with instant confirmations.
Supplier Integration: Connect with multiple suppliers and GDS for up-to-date inventory and pricing.
Automated Notifications: Confirmation emails and SMS alerts sent automatically upon booking.
2. Itinerary Planning:
Custom Itineraries: Create detailed day-by-day plans integrating flights, accommodations, activities, and transfers.
Easy Sharing: Share itineraries with customers via email or through a dedicated mobile app.
3. CRM (Customer Relationship Management):
Customer Database: Centralized storage for client profiles, preferences, and booking history.
Personalized Marketing: Automated follow-up emails and targeted marketing campaigns based on customer data.
Feedback Management: Collect and analyze customer feedback to improve services.
4. Payment and Invoicing:
Secure Payments: Multiple payment gateway integrations for secure transactions.
Automated Invoicing: Generate and send invoices and receipts automatically.
Financial Tracking: Monitor payments, refunds, and financial performance with detailed reports.
5. Agent Management:
Role-Based Access: Customizable permissions for agents based on their roles.
Performance Tracking: Monitor agent performance and manage commissions.
Real-Time Updates: Agents get instant updates on bookings and customer interactions.
6. Supplier Management:
Supplier Database: Manage contracts, rates, and performance of various suppliers.
Automated Reminders: Receive alerts for contract renewals and rate updates.
Supplier Feedback: Track and analyze supplier performance.
7. Reporting and Analytics:
Advanced Reporting: Generate detailed reports on sales, revenue, customer behavior, and more.
Customizable Dashboards: Visualize key metrics and trends for data-driven decision-making.
Real-Time Insights: Access real-time analytics to track business performance.
8. Mobile App Integration:
Customer App: Dedicated mobile app for customers to manage bookings, view itineraries, and make payments.
Push Notifications: Send important updates and reminders directly to customers’ mobile devices.
Document Access: Easy access to travel documents and emergency contacts.
9. Travel Document Management:
Secure Storage: Store and manage travel documents like passports, visas, and tickets securely.
Renewal Reminders: Automated reminders for document renewals and expirations.
Document Sharing: Easily share documents with customers and relevant authorities.
10. Marketing Tools:
Email Campaigns: Create and send promotional emails and newsletters with customizable templates.
Social Media Integration: Promote tours and deals on social media platforms.
Campaign Analytics: Track the success of marketing campaigns and customer engagement.
11. Customizable Tour Packages:
Dynamic Packaging: Create and manage bespoke tour packages tailored to customer preferences.
Flexible Pricing: Adjust prices based on demand, seasonality, and availability.
Package Comparison: Allow customers to compare and select from various tour options.
12. 24/7 Customer Support:
Multi-Channel Support: Provide round-the-clock support via chat, email, and phone.
Automated Responses: Use chatbots for handling common queries and issues.
Escalation Management: Efficiently manage and resolve urgent or complex customer issues.